FAQs
Here are common questions about ordering, QR payment, payment proof submission, and manual confirmation.
How do I place an order?
Choose the product you would like to purchase, select the quantity, then click Order Now. The item will be added to your cart, where you can review your order before proceeding to checkout.
How do I complete payment?
After checkout, QR payment instructions will be shown on the Order Received page. Please scan the provided QR code, complete your payment, then save or screenshot your payment confirmation.
Where do I upload my payment proof?
After placing your order, the Order Received page will include an Upload Payment Proof section. Enter your payment reference number and upload a clear screenshot of your receipt or payment confirmation.
When will my order be confirmed?
Orders are confirmed after the submitted payment proof has been manually reviewed and verified.
How long does payment verification take?
Verification is usually completed within a few hours, depending on order volume and the clarity of the submitted payment proof.
What payment methods are accepted?
Available payment methods are shown during checkout. QR payment options may include GCash and/or Maya, depending on what is currently enabled on the website.
What should I do if I uploaded the wrong payment proof?
Please contact support as soon as possible with your order number, payment reference number, and the correct payment proof.
What happens if my payment proof is unclear?
If the uploaded payment proof cannot be verified, the order may remain pending until a clearer receipt or additional payment details are provided.
Can I change my order after checkout?
Please contact support immediately if you need to request a change. Order changes may not be possible once payment has been verified or the order has already been processed.
Are the products intended for medical use?
No. Products listed on this website are provided for research and educational purposes only. Product information is not intended to diagnose, treat, cure, or prevent any disease.
Where can I ask product or order questions?
You may contact support through the Contact page for product inquiries, order status concerns, payment confirmation issues, or general assistance.